| About Order |
| 1.Do I need an account to place an order? |
| Yes, you need to register an account at nihaojewelry.com to place an order. By using your own account,you can check your order status, make returns and receive the latest offers easily. |
| 2.How do I place my order? |
Ordering online from zleyewear.com is easy!First, pls login your zleyewear account / create a new account. Then viewing item, select the color and quantity, click ‘Add to Cart’. Once you have your desired items in your Cart, click “cart” and ‘CHECKOUT’.
Next, enter any discount coupon codes that you may want to use to discount the price. Finally, you will be directed to complete the shipping address, shipping method and payment method. A confirmation email will be sent to your registered email address containing the contents of your order! |
| 3.About Minimum Order |
| No MOQ requirement, 1 piece is wholesale price also. You can try our products and services more easily. |
| 4.Can I make changes to the order I placed? |
| If you want to change the confirmed order, please contact your account manager with your change request details included immeditately. If still no contact info. with your account manager, you can ask via WhatsApp, email, or LiveChat on website. |
| 5.How to check my order status? |
| Orders can be checked via “My orders”. |
| 6.What is the meaning of different order status? |
A. pending payment
This order is pending payment. Please feel free to pay for your order now. Once we receive your payment, we will process your order.
B. Confirmed
You have paid for the order. We will process the order immediately after you have paid.
C.Processing
Zleyewear usually processes orders within 1-2 business days after payment.
E. Shipped or Completed
These orders have been successfully shipped or signed for and cannot be cancelled. |
| 7.How to add items to a confirmed order? |
| If you have placed an order but still want to add some items. Please contact your account manager who will help you confirm whether you can add them. If possible, our account manager will assist you to add items. |
| 8.How to cancel the order? |
We have different regulation for different status of orders
For Pending payment
Contact your advisor to help you cancel the Order directly .
For Confirmed Or Processing
Because we spent a lot time to prepare you order,we have some rules for confirmed and processed order. Below are rules :
1.We can help you cancel the order without any service fee within 6 hours, pls contact your advisor for help if you want to cancel it
2.For the order you placed within 6-72 hours, if you want to cancel it,we will charge you 15% of the entire order as a service charge.
3.After 72 hours, the order cannot be canceled because the package is ready to ship. If you want to cancel the order, we will not refund the money. |
