Shipping & Returns


About Shipping
1.How to ship my order?
We will ship by international express packages EMS/DHL/UPS/TNT, sea and air freight. We also offer an in-store pickup service where you can send a prepaid box or come to our warehouse under the direction of a sales manager.
2.Could we have any discount of postage?
Yes, of course. We are the VIP customer of most international express companies, we can have preferential cheaper price of the shipping. For example, EMS give us 40% discount from the post office of the total compare with the general customer.
3.How many days it takes?
Generally it takes 7-12 working days to all the world by DHL/FedEx/UPS, and 10-15 working days by EMS (except Russia) depending on the area you live in.
4.How to calculated does the postage?
Postage is calculated in accordance with the weight, so buy more and save more. For example, the EMS express charge is almost the same price for 1 or 5 items with the package. The heavier the parcel, the cheaper the shipping cost per KG.
5.About the delivery time
After you place an order, we will check your order first and then send the invoice to you within 24 hours. As our old wholesalers(order from us before), we will take priority to check your order and prepare the items we have in stock for you first, and then send the invoice to you to include the accurate postage. So after you pay, we will send it to you within 1 working day. As the new wholesalers, generally, we can send your parcel to you within 2 working days.
6.Tell me the shipping cost before order
The shipping cost depends on the weight, delivery way(EMS, DHL, TNT, UPS, or sea transit) and destination country. So it is difficult for us to declare an exact shipping fee before you place an order (the weight of one piece sunglasses is about 0.05 kg, but the sunglasses box is about 0.8 kg). You can choose the shipping company you like, we will also check all the express and suggest the most suitable way for you. If you are not satisfied with our shipping fee, you also can decide to cancel your order. Your kindly understanding will be highly appreciated.
7.About the Local taxes and import duties
Local taxes and import duties may be incurred in some countries and are not included in the amounts shown. The buyer or recipient of the shipment is responsible for all such taxes and duties. Our products are sold worldwide, we cannot guarantee that they meet the import requirements of every country. If in doubt, please check with your country’s customs office prior to ordering.
8. How to get tax less or free upon import ?
Any import charges or fees are the buyer’s responsibility. In order to ensure you receive your order tax less or free upon import, we will declare it as a “GIFT” or “SAMPLE” with a lower value. This lower price does not reflect the total price you paid or the market value of the product and may not apply to countries with different tariff rules. If need to using the true value, or any other requests, please write down the information on the “Notes” when you complete order.
About Returns & Terms
We attach importance to the quality of our products and services, so we have to check the products twice again and pack them ourselves before sending the parcel out.
1.How to deal with, If the item is defective?
We are sorry that if the item is defective, and we will actively deal with such incidents. We also need your help.
First: if the item is defective, please notify us within 3 days of delivery.
Second: please send the photo of defective items to our sale manager by online live chat or email, we will make a partial refund to your original payment method according to your requirement.
Third: if we can’t identify, all items must be returned in their original condition, in order to qualify for a refund or exchange of goods. The buyer is responsible for all shipping costs incurred.
2. Return or cancellation policy
2.1 We accept order cancellation before shipment. Shipped out order can not be cancelled.
2.2 We accept return & exchange within 3 days of delivery.If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, then the consumer is not required to bear the shipping fee for this reason. No restocking fee to be charged to the consumers for the return of a product.
Above all, thanks for placing order on our website Your satisfaction will be our greatest source of motivation.We set the page to let you find corresponding express company’s tracking method fleetly and hope it can help you complete the order tracking inquiry. It means that we have shipped out your order when you receiving the tracking number. You can check the status of your package throughout the following express checking boxes promptly on the tracking order page. Any questions, please contact us freely!Sometimes express delays on updating the information on their website. So please be patient and check it some time later. Your understanding will be highly appreciated, thank you!